By The Joint Commission
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Extra resources for Advancing Effective Communication,Cultural Competence, and Patient- and Family-Centered Care
Develop relationships with local community colleges that offer health care career training to develop volunteer, work-study, and internship programs. • Encourage the transition of English as a second language (ESL) students into health care careers by partnering with community-based organizations that offer ESL courses, such as technical colleges, community colleges, adult literacy programs, or workforce development programs. Chapter Six: Organization Readiness ❑ Ensure the competency of individuals providing language services.
A change in health status or a result of medical treatment or procedures can impair the patient’s ability to communicate. Patients may develop new or more severe communication impairments at the end of life, and staff should be aware of any changes in the patient’s communication status. • Determine if the patient has developed new or more severe communication impairments during end-of-life care and contact the Speech Language Pathology Department, if available. Provide AAC resources, as needed, to help during treatment.
31 A Roadmap for Hospitals 32 Chapter Five: Discharge and Transfer ✔ Checklist to Improve Chapter Six ORGANIZATION READINESS Effective Communication, Cultural Competence, and Patient- and Family-Centered Care Through Organization Readiness Leadership ❑ Demonstrate leadership commitment to effective communication, cultural competence, and patient- and familycentered care. A hospital’s ability to advance effective communication, cultural competence, and patient- and family-centered care in hospitals rests on its state of organization readiness.
Advancing Effective Communication,Cultural Competence, and Patient- and Family-Centered Care by The Joint Commission